Miejski System Informacji Przestrzennej

The Municipal Office in Gliwice undertakes to ensure its website accessibility in accordance with provisions of the act of 4 April 2019 on Digital Accessibility of Websites and Mobile Apps of Public Entities.

The accessibility statement applies to the website msip.gliwice.eu

Handling requests and complaints related to accessibility

If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you have requested and you do not agree with this refusal, you have the right to file a complaint. You also have the right to submit a complaint if you do not agree to use the alternative method of access that we have proposed to you in response to your request to ensure digital accessibility. Please submit any complaint by letter or e-mail to the Head of the Spatial Planning Department of the Municipal Office in Gliwice, address: ul. Jasna 31A 44-100 Gliwice, mail: pp@pum.gliwice.pl. Information that can be found on the government website may be helpful gov.pl. You can also report this situation Commissioner for Human Rights and ask for intervention in this matter.

Architectural accessibility

Municipal Office in Gliwice, building at ul. Zwycięstwa 21

1. Availability of access to the building and passing through control areas. The main information (reception desk) is located opposite the entrance from ul. Zwycięstwa (main entrance) and is accessible without architectural barriers. There are no control areas in the building. 3 entrances are available for clients:
   • from ul. Zwycięstwa (main entrance) – at ground level, automatic opening doors enabling collision-free entrance to the building; TOTUPOINT marker installed on the facade near the entrance,
   • from ul. Wyszyńskiego – not adapted for people with physical disabilities,
   • from the Doncaster square – the entrance has a ramp for wheelchairs, as well as automatic opening doors, enabling collision-free entry into the building.
2. Accessibility to corridors, stairs and lifts. All corridors and rooms on each floor are available for wheelchair users. There are three lifts in the building, all of them adapted to the needs of people with disabilities. A toilet for people with disabilities is located on each floor. The elevator next to the entrance from the Doncaster square only reaches the 4th floor level (it is possible to walk or ride on a wheelchair to another elevator and reach the 5th floor without architectural barriers). The beginning and the end of each set of stairs has been properly marked.
3. Description of adaptations, e.g. ramps, platforms, voice information, induction loops.
   • A ramp for trolleys was used at the entrance from the Doncaster square.
   • Elevators are marked in Braille.
   • Information about the layout of rooms in the building is provided in a visual and vocal manner (information boards, information point located at the main entrance from ul. Zwycięstwa, security personnel available at each entrance to the building).
   • All rooms have convex markings with room number.
   • In the main information point of the Customer Service Office, of consultant for people with disabilities, in the registration office, there are inductive loops; in the Customer Service, Registry Office, and Communication department points there are movable inductive loops.
   • In the main information point of the Customer Service Office an electronic magnifier is available.
   • Signature frames are available at the USC, SO in the service room, KM in the service room, and BOI at the desks located in the main hall, the filing office, and in the secretariats of the AB, GE, GW, UK, and SR departments..
   • The building is equipped with evacuation stair-lifts.
4. Information concerning the location and use of parking spaces designated for people with disabilities. In front of the building there are 4 parking spaces for people with disabilities (2 at ul. Wyszyńskiego, 2 at ul. Wybrzeże Wojska Polskiego).
5. Information concerning access with an assisting dog and possible justified restrictions. People with disabilities can enter the building and all its rooms with an assistance dog and a guide dog.
6. Information about the use a sign language interpreter on site or online. It is possible to use the services of a Polish sign language interpreter in the building (Irena Kopczyk, tel. 32 239 11 09, email: boi@um.gliwice.pl) or with the usage of the service of an online videocall with a translator. The service is available in the working hours of the Municipal Office. Free of charge.

Municipal Office in Gliwice, building at ul. Jasna 31A

1. Availability of access to the building and passing through control areas.3 entrances are available for clients: ul. Jasna and from the parking. The main entrance has a driveway, while the one of entrance from the car park has a platform for people with disabilities, accessible at ground level – entrances enable access to people with reduced mobility. There are no control areas in the building.
2. Accessibility to corridors, stairs and lifts. All corridors and rooms on each floor are available for wheelchair users. A toilet for people with disabilities is located on each floor. Convex markings of the handrails on the stairs (at the beginning and at the end of the handrail) inform about the number of the floor.
3. Description of adaptations, e.g. ramps, platforms, voice information, induction loops.
   • There is a platform for people with disabilities in the building at the entrance from the parking.
   • There is a ramp for wheelchairs at the main entrance.
   • Information about the layout of rooms in the building is provided in a visual and vocal manner (information boards, registry office located at the main entrance from ul. Jasna, security guard available at the main entrance to the building).
   • All rooms have convex markings with room number.
   • In the registration office point, there is an inductive loop; the office is equipped with an electronic magnifier. An induction loop is installed in the office of the Municipal Consumer Ombudsman.
   • The building is equipped with evacuation stair-lifts.
   • The building has an electronic tag TOTUPOINT.
4. Information concerning the location and use of parking spaces designated for people with disabilities. In front of the building there are 5 parking spaces for people with disabilities (3 at the internal parking and two in the proximity of the main entrance).
5. Information concerning access with an assisting dog and possible justified restrictions. People with disabilities can enter the building and all its rooms with an assistance dog and a guide dog.
6. Information about the use a sign language interpreter on site or online. In the building, there is a possibility to benefit from an online videocall with a translator or, upon previous inquiry, to benefit from a Polish sign language translator (tel. 32 239 11 09, email: boi@um.gliwice.pl) . The service is available in the working hours of the Municipal Office. Free of charge.

Municipal Office in Gliwice, Town Hall building on the main square

1. Availability of access to the building and passing through control areas. There is one entrance to the building, located at ground level. There are no control areas in the building.
2. Accessibility to corridors, stairs and lifts. All corridors and rooms on the ground floor and floors 1 and 2 are available for wheelchair users. The toilet for people with disabilities is located on the ground floor and floors 1 and 2. The building has a platform adapted for people with disabilities (it does not reach the third floor level). Accessibility to the third floor is ensured by the assistance of a security guard on duty in the building. Oznakowania wypukłe poręczy przyschodowych (na początku i na końcu poręczy) informują o numerze piętra.
3. Description of adaptations, e.g. ramps, platforms, voice information, induction loops.
   • Information on the layout of the rooms in the building is provided visually and verbally (information boards, security guard located at the main hall at the entrance to the building).
   • There are no devices or other technical means for providing assistance to hearing impaired people in the building. Accessibility is ensured by the assistance of a security guard on duty in the building.
   • The building has an electronic TOTUPOINT marker.
4. Information concerning the location and use of parking spaces designated for people with disabilities. There are no parking spaces in the proximity of the building. Accessibility is ensured only from the parking spaces available on the streets adjacent to the main square (the nearest 3 spaces for people with disabilities are located at the Inwalidów Wojennych plaza, approx. 150 meters from the Town Hall).
5. Information concerning access with an assisting dog and possible justified restrictions. People with disabilities can enter the building and all its rooms with an assistance dog and a guide dog.
6. Information about the use a sign language interpreter on site or online. In the building, there is a possibility, upon previous inquiry, to benefit from a Polish sign language translator (tel. 32 239 11 09, email boi@um.gliwice.pl). The service is available in the working hours of the Municipal Office. Free of charge.

Municipal Office in Gliwice, building at ul. Bolesława Śmiałego

1. Availability of access to the building and passing through control areas. There is one entrance to the building with stairs and a wheelchair ramp. There are no control areas in the building.
2. Accessibility to corridors, stairs and lifts. The Municipal Office is located only on the ground floor of the building. The corridor and office space are accessible to wheelchair users. There are no toilets adapted for the needs of disabled persons.
3. Description of adaptations, e.g. ramps, platforms, voice information, induction loops.
   • There is a ramp for people with disabilities at the entrance.
   • Information about the layout of rooms in the building is provided in a visual and vocal manner (information boards, reception located at the main entrance to the building).
   • There are no devices or other technical means for providing assistance to hearing impaired people in the building. Accessibility is ensured by the assistance of an employee of the Municipal Office, working in the archives department, tel. 32 330 20 92, e-mail or@um.gliwice.pl.
4. Information concerning the location and use of parking spaces designated for people with disabilities. There is 1 parking place for people with disabilities (on the left from the entrance to the building, at the wing of the building).
5. Information concerning access with an assisting dog and possible justified restrictions. People with disabilities can enter the building and the office room with an assistance dog and a guide dog.
6. Information about the use a sign language interpreter on site or online.  In the building, there is a possibility, upon previous inquiry, to benefit from a Polish sign language translator (tel. 32 239 11 09, email boi@um.gliwice.pl). The service is available in the working hours of the Municipal Office. Free of charge.

Municipal Office in Gliwice, building at ul. Fredry

1. Availability of access to the building and passing through control areas. There is one entrance to the building with stairs. The entrance is not suitable for people with physical disabilities. Accessibility is ensured by the assistance of a member of staff of the Municipal Office. The assistance of people with physical disabilities who use wheelchairs is provided by prior appointment with the relevant organisational unit of the Department of Ownership Supervision, tel. 32 270 55 72, email: na@um.gliwice.pl, Department of Internal Audit, tel. 32 233 92 63 email: aud@um.gliwice.pl. There are no control areas in the building.
2. Accessibility to corridors, stairs and lifts. There are no lifts in the building. Office rooms are located on floors 1 and 2. There are no toilets adapted for the needs of disabled persons. Accessibility is ensured by the assistance of an employee of the Municipal Office, contact data to the Department of Ownership Supervision: tel. 32 270 55 72, e-mail: na@um.gliwice.pl, to the Department of Internal Audit,  tel. 32 233 92 63, email: aud@um.gliwice.pl.
3. Description of adaptations, e.g. ramps, platforms, voice information, induction loops. There are no devices or other technical means for providing assistance to hearing impaired people in the building. No visual/tactile/voice information concerning the layout of rooms. Accessibility is ensured by the assistance of an employee of the Municipal Office, contact data to the Department of Ownership Supervision: tel. 32 270 55 72, email: na@um.gliwice.pl, to the Department of Internal Audit: tel. 32 233 92 63, email: aud@um.gliwice.pl.
4. Description of adaptations, e.g. ramps, platforms, voice information, induction loops. There are no parking spaces for people with disabilities in front of the building. Accessibility is ensured by the assistance of an employee of the Municipal Office, contact data to the Department of Ownership Supervision: tel. 32 270 55 72, email: na@um.gliwice.pl, to the Department of Internal Audit: tel. 32 233 92 63, email: aud@um.gliwice.pl.
5. Information concerning access with an assisting dog and possible justified restrictions. People with disabilities can enter the building and all its rooms with an assistance dog and a guide dog.
6. Information about the use a sign language interpreter on site or online. In the building, there is a possibility, upon previous inquiry, to benefit from a Polish sign language translator (tel. 32 239 11 09, e-mail: boi@um.gliwice.pl). The service is available in the working hours of the Municipal Office. Free of charge.